Complaints

Complaints Procedure

We always endeavour to provide the best service for our customers. However,
on rare occasions, we recognise that there may be times where our customers
may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read
our complaints procedure below and we will respond promptly to ensure
complete satisfaction.

As soon as possible after the completion of the works, please inspect the
work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied
with, please contact us as soon as you can in order that we can rectify any
problems as soon as possible. Either call, write or email us.

We aim to respond within 7 days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints
procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman
for dispute resolution. In the unlikely event that we cannot remedy your
complaint to your satisfaction you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted Traders in the
first instance on 0117 456 6032.
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